Company: Tiny Trader

Location: Media City, Dubai (On-Site)

Schedule: Shift-based, six working days with one day off with shift allowance based on the timing (mid and night shift only)

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Job Responsibilities

Customer Consultation and Complaint Handling:

Accept and respond to customer inquiries.

Record customer consultations and complaints accurately.

Provide feedback and solutions in accordance with established processes.

Customer Needs and Feedback:

Identify and understand customer needs and opinions in a timely manner.

Record and report customer insights effectively.

Problem-Solving and Service Excellence:

Deliver complete and accurate solutions to customer queries.

Resolve customer issues and provide high-quality, satisfactory service.

Customer Retention and Maintenance:

Conduct follow-ups and maintain relationships with customers.

Manage service orders to ensure customer satisfaction.

One-Stop Solutions:

Provide a full set of consulting and after-sales services to address customer needs comprehensively.

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Job Requirements

Educational Background:

College degree or higher.

Fluency in Chinese (mandatory) with the ability to communicate in English for daily interactions.

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Skills and Qualities:

Strong sense of responsibility and excellent service-oriented mindset.

Effective communication and problem-solving skills.

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Work Schedule:

Willingness to work in a shift-based schedule, including morning, afternoon, and evening shifts.

Six working days with one day off per week.

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How to Apply

If you are passionate about providing excellent customer service and meet the above qualifications, we encourage you to apply! Please send your CV to hazel.joy@legend.tech

Join Tiny Trader and become a key part of delivering exceptional service to our valued customers!